Projects / Tool

ROI
Calculator

The numbers before the pitch.
00  —  Brief
The Problem

Selling Webex Contact Center automation means answering one question first: what does it cost and what does it save? Without that, nothing moves. Decision-makers need a break-even month, a net annual number, and a total ROI figure. Not slides about operational efficiency.

The Build

A calculator built for Webex Contact Center in healthcare. Configure your workflows: appointment scheduling, prescription refills, triage routing. Set call volumes, handle times, and staff costs. Get the financial case out the other side.

01  —  How it works
01 Select
Workflows
Healthcare-specific: appointment scheduling, prescription refills, triage routing, patient callback.
02 Set
Parameters
Call volumes, average handle time, staff cost, automation rate. All adjustable.
03 Calculate
ROI
Break-even month, net annual gain, total ROI, cost-per-call comparison before and after.
04 Review &
Present
Adjust inputs to model scenarios. Built for sharing with decision-makers.
02  —  Capabilities
01 Healthcare Workflows

Pre-configured for appointment scheduling, prescription refills, triage routing, and patient callback. Not a generic ROI template.

02 Break-Even Analysis

See exactly which month automation costs pay off. Month-by-month cumulative cost and savings tracked.

03 ROI Metrics

Net annual gain, total ROI percentage, and cost-per-call comparison, before and after automation.

04 Scenario Modelling

Adjust any input. Model optimistic, conservative, and expected outcomes. Change one number, everything recalculates.

05 Webex CC Specific

Built on Webex Contact Center workflow patterns and automation capabilities. The numbers reflect the actual platform.

03  —  Stack
Next.js React TypeScript Tailwind Webex CC